Open daily 9:00 am to 6:00 pm | 1.888.667.2012 | 613.608.7407 | maria@escapebicycletours.ca

FAQs

Find some answers here and don't hesitate to ask us anything!

What's included in the tour?

Our tours are all-inclusive (bicycle, helmet, bottled water, local tour guide). Our 5-hour tour includes a stop at a local restaurant where you can purchase your own food.

Do you provide bicycles?

Yes, all our tours include bicycles and helmets.

What type of bicycle do you use for your tours?

We use hybrid bicycles because they provide maximum comfort, while allowing bicyclists to ride at a comfortable and enjoyable pace.

Where do we meet to begin our tour?

At 65 Sparks St.

What time should I show up for my tour?

We recommend arriving 20-15 minutes in advance to do the bicycle/helmet fitting, review the tour, sign the required document(s) and get to know other tour participants. We’ll leave sharp on time. There will be no refund for late arrival.

What if I need to go to the bathroom?

All our tours are designed on routes that have resting and washroom facilities every 5-8 kilometers. We’ll stop at those stations as needed.

What if I cannot complete the ride?

We provide all the information that you need in order to assess whether or not you can complete the tour. If, for an unexpected reason, you cannot complete the tour and need to return, we’ll coordinate transportation for you and ensure that you are back to your home or hotel safe and sound. There is no refund for uncompleted tours.

Do you provide food on your tours?

We provide bottled water and power bars for our 3 and 5 hour tours. Please ensure you have suitable snack if you feel that you may need some. We do have some snacks at our location for purchase.

Can I bring my kids?

Yes, our tours are family friendly and we have child trailer and bicycles from the age of 1 to youth. Please read each tour distance and length to assess your child/children’s ability to complete the tour.

Do you offer private custom tours?

Yes! Please call or email and let us know what you have in mind and we’ll make it happen for you!

Do you have gift certificates?

Yes. By purchasing an Escape gift certificate, you’re giving the gift of health, wellness, and a great natural adventure! Here are some occasions to present an Escape Bicycle Tour gift certificate:

  • Birthday
  • Wedding
  • Graduation
  • Welcome to Ottawa
  • New home
  • Employee incentive or thank you

Please call or email to purchase a gift certificate.

What language do your guides speak?

We offer tours in English, French, Spanish, and German.

How much does a tour cost?

Tours prices range from $25 to $45 for children and from $49 to $99 for adults, depending on their length and what is included. Costs are indicated under each tour description and also at the booking time. For custom tours, please contact us to discuss your needs and pricing options.

Do you have family, group or tour operators discounts?

Yes. Please call or email us to discuss this.

I am slow and afraid to cycle with a group. Should I come?

No matter how slow you go, you are still lapping everyone on the couch. We’ll set a pace that is comfortable for all and explain how to ride in a group safely. Most of our tours are for leisure bicyclists who want to experience places (not just cycle through them fast). Our tours also have an ease rating that helps you identify the suitability of the tour. If you’re not sure, please call or email us to discuss your needs and we’ll suggest the tour that is best suited for you.

Is there a discount if I bring my own bicycle?

You are welcome to bring your own bicycle. Just remember that you are required to wear a helmet and ensure that your bicycle is in a good working condition and you have spare parts (e.g., proper tube size) in case of mechanical difficulties. You will receive $5 discount for the 2-hour tour, $10 discount for the 3-hour tours and $15 discount for our 5-hour tour.

What if I have mechanical difficulties?

Our tour leaders have the tools and skills to deal with mechanical difficulties.

How many people will be on your tours?

We run the tours in small groups of 2 to maximum 10 participants to ensure maximum care for you.

What if it rains?

We’ll bicycle in light rain. In fact, we find it fun and refreshing! We’ll cancel the tour in case of a heavy rain or storm forecast — the final call will be made two hours before the start time of a tour. We’ll contact you by phone and email in such a circumstance. You will be fully refunded or can choose to keep your credit for a later date tour. If you choose to receive a credit instead of a refund, you will receive 10% discount off your next tour with us. Please note that discounts apply only if a tour is cancelled due to a heavy rain or storm forecast and to those who have paid the full tour price in advance.

Do I have to pay to book a tour?

You are required to pay the full tour price upon booking.

Would you refund me if I cancel my tour?

You will be fully refunded if you give us 3 days or 72 hours notice. There will be $20 administration fee for cancellations shorter than 3 days or 72 hours. No refunds for any cancellations within 24 hours prior to the booking/activity start date and time. If the reservation must be cancelled due to the bad weather, we fully refund our clients.

Do I need travel insurance?

You are responsible for your own insurance. You are required to sign a waiver form before the tour begins.

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